HR Outsourcing: What Are My Options?

This afternoon, David Lawrence came to our office to discuss the latest trends in Human Resource Outsourcing. Though HR Departments manage one of an employers most important “assets” (it employees), they are not profit centers and do not directly generate revenue towards the bottom line. Because of this, one of the fastest growing industries over the past 10 to 15 years is HR outsourcing. In this presentation, David goes through through the variables in every HR department that can and are being outsourced to professionals.

David is the owner and President of Delta Administrative Services.  Delta Administrative Services provides Human Resource Outsourcing to over 100 clients throughout the Gulf South Region.

more about “HR Outsourcing: What Are My Options? …“, posted with vodpod

 

UniCare is Exiting the Texas Market

I saw a blurb that UniCare was getting out of Illinois this morning (via Twitter).  It looks like they will be getting out of Texas as well.  Here is the text of an email they sent:

UniCare has made a difficult strategic decision to exit commercial health insurance markets in Texas. Following a transition period, UniCare will no longer provide health benefits in Texas.

While UniCare continues to be financially secure, competitive pressures have made it increasingly difficult for us to maintain our high standards for excellent customer service and affordable, quality benefits that you expect from us.

UniCare is pleased to collaborate with Blue Cross and Blue Shield of Texas (BCBSTX), which will offer guaranteed replacement coverage to UniCare’s existing employer groups and individual policyholders. We believe that BCBSTX is best positioned to offer quality products, a high level of benefits and the superior customer service that our customers have come to expect. In addition, like UniCare, BCBSTX is a statewide plan that includes a comprehensive network of physicians and hospitals to choose from.

For UniCare customers who elect to transition their benefits to BCBSTX, UniCare will pay all claims for covered services rendered on or before December 31, 2009. BCBSTX will pay all claims for covered services from the time and date specified in their offer letter. There will be no break in coverage.

For UniCare customers who do not choose to transition their benefits to BCBSTX, UniCare will offer to renew their policy but only for a term ending on June 1, 2010. If the customers’ renewal date falls after June 1, 2010, UniCare will terminate coverage effective June 1, 2010 if permitted to do so by the terms of the policy, or otherwise continue to provide coverage up to the renewal date.

BCBSTX will be in contact with you soon to discuss an offer to transition your customers’ health benefits. As groups transition over you will be able to view them in your BCBS Agent Access Portal.

If your customers also have dental, vision, group life or disability coverage through UniCare, the BCBSTX offer will also include that coverage.

Until UniCare has completed its exit from the market, they will continue to process claims as we do today and honor the commission structure that is in place.

We have enjoyed a productive working relationship with you and want to help make this transition as seamless as possible. BCBSTX looks forward to the opportunity to work with you to provide your customers with the same level of quality health care benefits and service that they received with UniCare.

HR and Benefits Technology Capabilities Presentation

This afternoon, Steve Cassidy, with HR Technology Advisors, presented an overview of our HR & Benefits technology capabilities.  With the state of employment-based health insurance in a state of flux right now, it is more important than ever for employers to evaluate their process for managing employee data and communicating the value of their benefits (both mandatory and voluntary).  Though the details of health care reform may still be a little fuzzy, we can be sure that change is coming.  With these change will come a potentially time consuming communication and administration efforts.

While we wait for more details regarding what we can and can’t do with respect to benefit plan design and funding strategies, I would encourage employers to take this time to ensure that internal employee management processes are as efficient as possible.  Our time will be stretched more than ever and process automation will be an essential element of successful, growing organizations.

Please, take some time to review at your leisure and let me know if you would like additional information on any of the tools discussed and how they could impact your organization’s bottom line.

Quick Health Care Reform Presentation

Here is a quick 4 slides I put together for a recent 30 minute talk.

United Healthcare – Client Value Proposition

Today, Kim Gallagher, Strategic Account Executive with United Healthcare, came to our office to present the benefits of accessing the web as an administrator.  She outlined the impressive list of Value Added Services available to UHC clients and members.

Blue Cross Blue Shield of Louisiana – Access Blue Presentation

Kellie Barbier is a trainer for the Marketing division of Blue Cross and Blue Shield of Louisiana, specializing in online services training. She has been with Blue Cross since 1987 and has served as a trainer for the last 11 years. This afternoon, she and Debbie Stagni came to our office to present the following to a small group of of our clients.

During her presentation, Kellie explains how to navigate through Access Blue, Blue Cross’s employer web page – including a number of NEW features rolling out in October and November of this year (Member Enrollment, Member Maintenance, and eBilling). She discusses the importance Louisiana 2 Step Wellness Program and other value adds Blue Cross has to offer. This is a great session for existing Blue Cross clients.

Healthcare Reform – The State of the Industry

Michael Bertaut, Senior Sales Intelligence Analyst from Blue Cross Blue Shield of Louisiana, came into our office yesterday and gave the following presentation to a small group of our clients:

The information he shared with us is extremely timely, given the release of the new Senate bill and a weekend of President Obama’s scheduled visits to the major network news shows to discuss his health reform agenda.  As we begin to see a little clarity in what may come, it is important for us all to be prepared.

I think everyone should pay particular attention to the discussion of Community Ratings.  This is a concept that I believe the general public largely does not understand.  It is also what will probably directly impact them the most – in that it will largely determine the price of the coverage they will be required to purchase.  This is generally bad news for the healthy and young.  It also eliminates the financial incentive for healthy lifestyle choices.

The entire video is about 50 minutes.  But, it is well worth the time to gain a better understanding of what is happening and some important upcoming deadlines and their impact to business and individuals.

Here are the slides:

Family Health Premiums Reach $13,375 Annually in 2009

The new Kaiser Family Foundation Health Insurance benchmarks were released today. Though the trend of increase seems have slowed slightly this year vs. last, $13,375 per year is an expense that most families would have significant trouble digesting on their own.  Ironically, even paying this amount of premium, participants can still expect additional out of pocket expenses for their health care (in the form of deductibles, coinsurance and copayments).  This new information will provide more fuel for the increasingly acrimonious debate over health reform in the US.

With just 2 more years (bare minimum of time before effects of any major legislative changes take place) of 5% increases (this is relatively low compared to historic average increases), average family premiums will be almost $15,000 per year with increasingly more out of pocket exposure to health care costs. A change is this trajectory is needed and needed soon.

Over 10 Years, Premiums Jumped 131 Percent, More Than Three Times Worker Wages And Four Times General Inflation

WASHINGTON, D.C.—Premiums for employer-sponsored health insurance rose to $13,375 annually for family coverage this year—with employees on average paying $3,515 and employers paying $9,860, according to the benchmark 2009 Employer Health Benefits Survey released today by the Kaiser Family Foundation and the Health Research & Educational Trust (HRET).

Family premiums rose about 5 percent this year, which is much more than general inflation (which fell 0.7 percent during the same period, mostly due to falling energy prices). Workers wages went up 3.1 percent during the same period. Since 1999, premiums have gone up a total of 131 percent, far more rapidly than workers’ wages (up 38 percent since 1999) or inflation (up 28 percent since 1999). For the past few years, the annual rise in premiums has been more moderate than the double-digit growth experienced earlier this decade.

As Congress considers health reforms building on the existing employment-based system, the annual Kaiser/HRET survey provides a detailed picture of private health insurance coverage and costs. Selected findings will also be published today as a Web Exclusive in the journal Health Affairs.

The survey found that 60 percent of firms offer health benefits to any of their workers this year. As in the past, the smaller the firm, the less likely it is to offer health benefits—with fewer than half (46 percent) of the smallest employers (three to nine workers) offering health benefits.

Among those firms offering benefits, 21 percent report they reduced the scope of health benefits or increased cost sharing due to the economic downturn, and 15 percent report they increased the worker’s share of the premium.

“When health care costs continue to rise so much faster than overall inflation in a bad recession, workers and employers really feel the pain. That’s why we are having a health reform debate,” Kaiser President and CEO Drew Altman, Ph.D., said.

“Today’s survey results demonstrate the need for comprehensive, meaningful reform,” said Maulik S. Joshi, DrPH., president of HRET and senior vice president for research at the American Hospital Association. “Our nation faces a unique opportunity to achieve reform and build a better health care system that improves care for patients and provides coverage for all at an affordable cost.”

The survey reveals that a growing number of workers who are covered by their employer are facing high deductibles in their plans in addition to contributing to the premiums for their coverage. In 2009, 22 percent of covered workers must pay at least $1,000 out of pocket annually for single coverage before their plan generally will start to pay a share of their health care bills, up from 18 percent last year and 10 percent in 2006.

The increase in covered workers with high deductibles stems from changes at large employers (200 or more workers), though workers at smaller firms remain significantly more likely to face high deductibles. Among covered workers at large firms, 13 percent now face deductibles at or above $1,000; at small firms (three to 199 workers), 40 percent face deductibles at or above $1,000—including 16 percent with deductibles at or greater than $2,000.

Preferred Provider Organizations continue to dominate the employer market, enrolling six in 10 covered workers. Health Maintenance Organizations cover 20 percent of workers, with an additional 10 percent in Point-of-Service plans, and 8 percent in consumer-directed plans, which are high-deductible plans that also include a tax-preferred savings options such as a Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA).

When asked about their plans for next year, 21 percent of offering firms say they are “very likely” to raise workers’ premium contribution next year, and 16 percent say they are “very likely” to raise deductibles. Just 4 percent say they are “very likely” to restrict eligibility for coverage, and 2 percent say they are “very likely” to drop health coverage altogether.

“As in the past, we’re seeing many businesses struggling with ways to curb their health care costs, including offering high-deductible plans for workers, though relatively few expect to drop health benefits altogether,” said Kaiser Vice President Gary Claxton, lead author of the study and director of the Foundation’s marketplace research.

Other findings from the survey include:

* Drug benefits. The vast majority of covered workers face a three- or four-tier system to determine their cost-sharing for drugs. For workers in such plans, the average copayments this year are $10 for first-tier drugs, $27 for second-tier drugs, and $46 for third-tier drugs. Copayments for fourth-tier drugs, which may include costly biological agents and lifestyle drugs, averaged $85.
* Office visits. Among covered workers with a copayment for in-network physician office visits, the average copayment is $20 for primary care and $28 for specialty physicians—up slightly from the 2008 averages.
* Wellness benefits. More than half (58 percent) of employers offering health benefits offer at least one of the following wellness programs: weight loss program, gym membership discounts or on-site exercise facilities, smoking cessation program, personal health coaching, classes in nutrition or healthy living, web-based resources for healthy living, or a wellness newsletter.
* Health risk assessments. Among firms offering coverage, 16 percent give their employees the option of completing a health risk assessment to help employees identify potential health risks. Within this group, 11 percent offer financial incentives such as lowering the worker’s share of premiums or offering merchandise, gift cards, travel, or cash to their workers. Large firms are more likely than small firms both to offer assessments and to offer financial incentives.
* Onsite health clinics. Among very large firms (at least 1,000 workers), 20 percent report that they have an on-site health clinic for employees at one or more locations. Of those firms with an on-site health clinic, 79 percent reported that employees can receive treatment for non-work related illness at the clinic.
* Retiree benefits. This year, 29 percent of large firms (200 or more workers) that offer health coverage also offer retiree health benefits, similar to the 31 percent who did so last year but less than half the 66 percent who did so in 1988.

Now in its 11th year, the survey is a joint project of the Kaiser Family Foundation and the Health Research & Educational Trust. The survey was conducted between January and May of 2009 and included 3,188 randomly selected, non-federal public and private firms with three or more employees (2,054 of which responded to the full survey and 1,134 of which responded to a single question about offering coverage). A research team at Kaiser and HRET conducted and analyzed the survey, led by Gary Claxton, vice president and director of the Health Care Marketplace Project at Kaiser, and including researchers at the National Opinion Research Center (NORC) at the University of Chicago (working on the project under contract to HRET). For more information on the survey methodology, please visit the Survey Design and Methods Section.

The Health Affairs article based on the survey is also available online to subscribers or via the free link at the Kaiser Web site above.

# # #

The Kaiser Family Foundation is a non-profit private operating foundation, based in Menlo Park, California, dedicated to producing and communicating the best possible analysis and information on health issues.
Founded in 1944, the Health Research & Educational Trust (HRET) is a private, not-for-profit organization involved in research, education, and demonstration programs addressing health management and policy issues. An affiliate of the American Hospital Association (AHA), HRET collaborates with health care, government, academic, business, and community organizations across the United States to conduct research and disseminate findings that shape the future of health care. For more information about HRET, visit http://www.hret.org.
Health Affairs, published by Project HOPE, is the leading journal of health policy. The peer-reviewed journal appears bimonthly in print, with additional online-only papers published weekly as Health Affairs Web Exclusives at http://www.healthaffairs.org.

HMB 2.0 Goes Live!

HMB 2-0I am very excited to announce the launch of the new and improved Hartwig Moss Benefits website (HMB 2.0).  We are extremely proud of what we have put together (with the help of one of our long-term clients Lakeside Camera), so please take some time to visit the site and look around.  Some new features include:

  • Social Media Integration – featuring feeds from my Blog and Twitter accounts as well as quick links to LinkedIn and Facebook sites.  YouTube links (with videos from upcoming seminars/webinars and some of our other common presentations) will be coming soon.
  • Benefits Consulting Work Samples – They say a picture is worth a thousand words.  This is particularly true when your “work” is essentially servicing intangible products.  So, we have shared samples of our work in the 4 major phases of our client interaction – Analyze, Design, Communicate and Deliver.
  • HR & Benefits Technology Section – With new and emerging technologies hitting the markets every day, we work hard to keep current with the latest technologies available in the HR and Benefits arena.  Demos are available for everything from HR Libraries and  Web-based Surveys to HR Portals and Total Compensation Statements.
  • Individual Health Quoting Tool – With many in Congress beginning to question our current employment driven health insurance delivery system, there will be more and more focus on Individual Health Insurance.  Our newly revamped quoting engine allows users to obtain over 100 quotes from multiple health carriers in a matter of minutes.
  • Upcoming Seminar/Webinar Events – Ongoing education of employers and individuals will be extremely important as health insurance choices (as well as requirements and mandates) begin a major legislative overhaul.  We are excited to announce our Fall Seminar Series consisting of 10 seminar/webinars over the next 4 months.
  • Client Section (coming soon) – This area will feature a number of our longer terms clients.  It will describe these clients and discuss some of the challenges we have faced and results we have achieved as their servicing broker.

During these tough economic times it is extremely important to get the most value possible from all vendor relationships.  We hope that the service we provide brings the kind of value our clients and prospective clients need from their broker partner.  Don’t hesitate to call or write if you have any questions about these services and how they could impact your group.

Seven Ways to Contain Business Health-Care Costs

The following is an article from Wall Street Journal Small Business.  In it, the author makes some very good points.  As much as we are all looking for a fix for Health Care costs, the fix will be at best 2 full renewal cycles away for most employer groups.  If a languishing business climate requires you to take action now, here are a few things for you to consider:

By DIANA RANSOM

Health care reform is a long way off.

Even if Congress comes to a consensus on the issue in time for President Barack Obama to sign a bill into law this fall, the legislation’s main provisions -– the employer mandate, a federal health insurance exchange, subsidies and a public option -– wouldn’t go into effect until 2013.

In the meantime, health-care costs are projected to rise. In 2010, U.S. employers are expected to see a 9% jump in their health-care costs, according to a recent PricewaterhouseCoopers survey of more than 500 employers and health insurers.

To help soften the blow of a health care price hike, small businesses should weigh their potential cost saving strategies today. For companies with a Jan. 1 renewal date, the rest of the year is prime time for negotiation, says Joan Smyth, a principal at Mercer, a health and benefits consultancy in New York. “We are in the thick of it,” she says. “At every renewal, the employer considers plan changes to mitigate the renewal increase.”

On that note, here are seven strategies to contain health-care costs:

Get group coverage

Forming or joining a group can yield cost savings because groups of policy holders typically have more negotiating power than single payers, says Steve Trattner, the president of Cinergy Health, an insurer in Miami. In states including Florida, Delaware and New Hampshire, sole proprietors can form “group of one” plans, in which individual owners may access group rates and guaranteed access to health insurance, regardless of their pre-existing conditions. Many other states require a group to contain at least two people. (For more state-specific information, click here. And for more on health care options for sole proprietors, click here.)

Group coverage isn’t always cost effective. For instance, some states mandate that group plans provide loads of health benefits, such as prenatal care, that some plan participants might not need, Trattner says.

Bundle services under one provider

Just as auto insurers will often give their customers a break on additional policies, health insurers may offer discount rates for companies with more than 50 employees, says Smyth. “If [you] give your company’s medical, dental, life insurance and disability policies to a single provider, such as Aetna, Cigna or UnitedHealthcare, they [may be] more willing to negotiate,” she says.

In addition, if you have a sister company, approach them about teaming up, says Smyth. “You can still have different plan designs,” she says. However, having the same parent allows you to apply together — and potentially qualify for lower premiums, Smyth says.

Consider joining a purchasing coalition

All businesses can join forces to lower medical costs through pharmaceutical purchasing coalitions. Under a purchasing coalition, companies are still required to purchase their own health insurance. However, trade unions and industry associations like the International Union of Bricklayers and Allied Craftworkers and the HR Policy Association offer businesses the chance to pool their combined work forces to secure less expensive drug coverage.

If you live in Minnesota or Washington State, you can also take advantage of group purchasing power in a health co-op –- a group that negotiates pricing with medical service providers beyond the pharmacy.

Make transparency a priority

Purchasing coalitions typically require drug prices to be clearly presented to employees. Knowing the actual cost of a drug and treatment alternatives might drive employees to choose less expensive procedures. “If you give [employees] clear visibility into what is going on, they can understand what they are paying for and how they are paying for it,” says Burton Goldfield, CEO of TriNet, a human resources outsourcing firm in San Leandro, Calif.

Offer a consumer-directed option

For transparency, consider a shift to consumer-directed health-care plans, such as a health savings account or HSA-qualified plan, in which employees pay for medical expenses such as co-pays and medications using pretax dollars. Because these plans demand high deductibles, employers typically pay reduced premiums, Goldfield says. Employees are required to pay for more out-of-pocket expenses, but by using HSA funds, employees get to keep more within their accounts when they spend less, he says.

Wellness plans

Wellness plans go hand-in-hand with high-deductible plans, Smyth says. “Employees who enroll in high-deductible plans need to stay healthy,” she says. And wellness programs promote healthy behaviors because employees agree to screenings and preventative care. As a result, employees tend to be healthier and employers will often receive lower premiums, Smyth says.

Pare down your plan

Some owners are choosing to pass on more costs to employees. Through so-called limited medical plans, employees receive a 100% benefit of up to $100 for five visits per year without paying a deductible, says Trattner from Cinergy. “Through this plan, people are encouraged to seek care earlier,” he says. But do some research. These plans provide only limited hospital coverage, Trattner says.

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